Terms and Conditions – Khosh Boutique

Update Date: 28\04\2025

Welcome to Khosh Boutique!
Please read the following terms and conditions carefully before using our website or making any purchases.

1. Definitions

• "Store" or "We" refers to the Khosh Boutique online store.

• "Customer" or "You" refers to any user visiting or purchasing from the website.

2. Use of the Website

• By using this website, you agree to comply with these terms and conditions.

• You must not use the website for any unlawful or inappropriate purposes.

3. Orders and Payment

• All orders are subject to product availability.

• We reserve the right to refuse or cancel any order for any reason.

• Payments are accepted through approved electronic payment methods in Kuwait.

4. Prices

• All prices are listed in Kuwaiti Dinar (KWD) and include taxes where applicable.

• Prices are subject to change at any time without prior notice.

5. Intellectual Property Rights

• All content on this website (texts, images, designs) is the property of Khosh Boutique and is protected by copyright laws.

6. Delivery Policy

• Orders are delivered within Kuwait within 1 to 5 business days.

• Delivery charges are calculated based on the customer’s location and displayed at checkout.

7. Exchange and Return Policy

• We allow exchanges and returns within 14 days of the delivery date, under the conditions outlined below (see specific section).

8. Governing Law

• These terms and conditions are governed by the laws of the State of Kuwait.

Privacy Policy – Khosh Boutique

At Khosh Boutique, we respect your privacy and are committed to protecting your personal information.

1. Information Collection

• We collect information such as your name, phone number, shipping address, and email address when you register or complete a purchase.

2. Use of Information

• We use your information to provide our services, process your orders, and enhance your shopping experience.

• With your consent, we may send you promotional emails regarding new offers and products.

3. Information Sharing

• We do not sell or rent your personal information to third parties.

• We may share certain information with service providers (e.g., shipping companies) solely for order fulfillment purposes.

4. Information Security

• We use advanced security measures to protect your data against unauthorized access or misuse.

5. Changes to the Privacy Policy

• We reserve the right to amend this privacy policy at any time. Any changes will be posted on this page.

Exchange and Return Policy Within 14 Days – Khosh Boutique

We aim for your complete satisfaction with your purchases from Khosh Boutique.

1. Conditions for Exchange or Return:

• Exchange or return requests must be made within 14 days from the delivery date.

• Items must be unused, unwashed, and in their original condition with all tags and labels attached.

• For hygiene reasons, we do not accept returns or exchanges on underwear or accessories.

2. Exchange or Return Process:

• Contact our customer service via WhatsApp or email, providing your order number and reason.

• Once we receive and inspect the item, and if it is approved:

  • For exchange: the replacement product will be sent after confirmation.

  • For return: the payment will be refunded via the same original payment method, after deducting any applicable delivery charges.

3. Additional Notes:

• The customer is responsible for any shipping fees related to the exchange or return unless the mistake was made by the store (such as sending a wrong or defective item).